As we geared up for our monthly in-person training for prospective Smart Staffers entering the Residential Property Management (RPM) industry, it became evident that our leasing training needed a substantial boost. Our recruits, many of whom were new to the industry,...
In the rental property management industry, where competition is fierce, providing excellent customer service is essential to stand out. One crucial aspect of customer service is answering the phone promptly. However, many property management companies struggle with...
Although the temperatures are still warm and the pool is still being used, summer is rapidly coming to an end and fall is just around the corner, which means it’s time to start thinking about your property’s fall maintenance. Back to school for your...
Summer is here and with it come the demands of summer property management – pool safety, air conditioning maintenance and resident activities. Don’t sweat it – we’ve got a list of everything you need to do to be prepared so you don’t feel the heat this summer. The...