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Get Smart

A resident’s decision to stay or go mainly depends on how satisfied they are with the customer service at your apartment community. With so much riding on staff interactions, your service department’s performance is critical to your success. That’s why we provide your staff with hands-on, interactive training that helps them improve a variety of soft skills, including time management, organization, supervision, inventory control, and communication.


more errors and defects were reported at companies with disengaged workers

Get Smart Workshops

Just like the buildings you manage, it takes more than bricks and sticks to lay a solid foundation. We are committed to providing thoughtful solutions to all of your service teams’ occupancy challenges, whether they be technical, managerial, or leadership-related. Our curriculum provides hands-on, interactive training to address the following soft skills:

  • Time management
  • Leadership
  • Workspace organization
  • Task efficiencies
  • Industry best practices
  • Staff motivation and supervision
  • Priority setting
  • Communication

Smart Coaching & Mentoring

Have you recruited a new team member or promoted a team member recently and want to give them the tools to hit the ground running? Our Smart Coaching and Mentoring is a perfect solution to keep your momentum going!

Our Smart Coaches work along side your team member giving them the one-on-one trouble shooting, barrier removing coaching that your onsite team needs!

  • Software Training
  • Future leader Training
  • Maintenance Training
  • Leasing Training
  • Transition/Successorship Training


of a new staff member's annual base pay is what it costs to recruit and hire them