As we geared up for our monthly in-person training for prospective Smart Staffers entering the Residential Property Management (RPM) industry, it became evident that our leasing training needed a substantial boost. Our recruits, many of whom were new to the industry,...
Within the domain of Bananas Baseball, a team distinguished by its unorthodox methods and steadfast dedication to captivating fans, a wealth of life lessons awaits, extending far beyond the confines of the baseball field. Beyond the crack of the bat and the roar of...
In the rental property management industry, where competition is fierce, providing excellent customer service is essential to stand out. One crucial aspect of customer service is answering the phone promptly. However, many property management companies struggle with...
For years many in the apartment industry have referred to Outreach Marketing as a four letter word, and although we budget for outreach and say we do it, can anyone say they have had direct benefits from their communities outreach efforts? When I ask my clients and...
Well, here I am blogging. While being pushed pretty hard by my Gen Y daughter, Megan, I expressed much hesitation and reservation, wondering what on earth I could blog about. After being schooled on how blogging is putting a face to the persona, giving some personal...