Smart Staffer Onboarding

When we authored this class originally in 2013, we partnered with Continental Management and shot 18 video scenarios/reenactments with their staff on site. 8+ of those scenes are featured in the class, and each and every month that we teach this class, a new conversation ensues. This class covers practical applications on how to deal with whoppers like “What kind of people live here?” and Hoarding remedial action plans to name a few. We have been told by many that this is the first non-boring Fair Housing class they have taken and that they take a lot away.

This class focuses specifically on the impact of customer service in our industry and how it affects the bottom line. This course covers what customer service is, who is doing good, and my favorite part – a real understanding that customer service training isn’t one and done; it’s something you practice and improve on in every single interaction with your customer.

This is a comprehensive review of types of Harassment and Discrimination to meet compliance and best practices prevention. This webinar will cover definitions, examples, situations to consider, and the processes related to submitting complaints and conducting investigations.  Workplace Violence and Bullying are also topics discussed and important for all to understand and seek to prevent in any given workplace.