Dealing with Difficult People

Description

Ever been in a conversation that had your blood boiling? Have you ripped out your hair and are ready to search e-bay for your own personal collection of voodoo dolls?

Dealing with conflict and difficult people is something we confront whether we are in the role of Property Manager, Leasing Professional or the service field. The stress of handling difficult people and tough situations can create a lack of productivity, poor attitude, and reluctance to come to work.

In this information-packed 30-minute session, we will present to you tools, techniques and tricks to help you become a confrontation crusader, arming you with the interpersonal skills to handle the most difficult of situations with poise, ease and confidence. Please join the Smart Team for this practical, must-have survival kit for dealing with difficult people.