Smart Mystery Shop Report

LinkedIn
This field is for validation purposes and should be left unchanged.
Company Name(Required)
Shop Ordered By(Required)
First Last
Property Name(Required)
Address(Required)
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Telephone Segment
Name of Shopper(Required)
First Last
Person Shopped(Required)
First Last
Date of call(Required)
MM slash DD slash YYYY
Time of call(Required)

: Hours

Minutes

AM/PM
Exact Greeting Leasing Professional used(Required)
Length of Phone Call (Minutes)(Required)
Did Leasing Professional obtain your name?(Required)
- Yes
- No
Did the Leasing Professional determine any of the following: (Check all that apply)(Required)
Describe which techniques were applied and why:(Required)
Is there any aspect that the Leasing professional could improve on?(Required)

Telephone Shop Continued
Please rate the Leasing professionals ability to convince you to live there (With 1 being not very likely and 5 being extremely likely)(Required)
Please rate the Leasing professional on their ability to set up an appointment to visit the community (With 1 being not very likely and 5 being extremely likely)(Required)
Please rate the your overall impression for the phone call(With 1 being not very likely and 5 being extremely likely)(Required)
Phone Shop Recording
Max. file size: 300 MB.

Community Visit
Name of Leasing Professional(Required)
First Last
Date Visited(Required)
MM slash DD slash YYYY
Time of Visit(Required)

: Hours

Minutes

AM/PM
Was the community: (Check all that apply)(Required)
Please make any comments or suggestions on ways to improve the initial impression of the community:(Required)
Did the leasing professional (Check all that apply)(Required)
Did the leasing professional offer you refreshments?(Required)
- Yes
- No
What was the exact greeting the leasing professional used?(Required)
In your opinion, was the leasing professional dressed professionally? Can you describe what the leasing professional was wearing?(Required)
Rate your initial impression of the leasing professional during the greeting process:(With 1 being not very likely and 5 being extremely likely)(Required)

Section Break
Did the Leasing Professional determine if you had any specific needs or preferences?(Required)
- Yes
- No
Did the Leasing Professional create rapport while attempting to determine your needs?(Required)
- Yes
- No
Did the leasing professional determine: (Check box if the answer for the below questions are yes)(Required)
Were the qualifications of renting an apartment discussed at anytime during your visit?(Required)
- Yes
- No
Did the leasing professional request proper identification before touring?(Required)
- Yes
- No
Please comment on ways for the leasing professional to improve the qualifying process?(Required)
Rate the qualifying process with 1 being poor and 5 being great(Required)

Closing
Did the leasing professional attempt to close?(Required)
- Yes
- No
Were you invited back to the office after the tour?(Required)
- Yes
- No
Did the leasing professional provide rentals rates and requirements?(Required)
- Yes
- No
Did the leasing professional attempt any of the following techniques to get you to apply?(Required)
How did the leasing professional respond to your nonacceptance of their attempted close?(Required)
Please provide two or more examples of how the leasing professional could improve their closing:(Required)
Rate the leasing professional closing ability with 1 being poor and 5 being great(Required)
General comments or thoughts about the leasing professionals closing:(Required)

Fair Housing Segement
Did the leasing professional do or say anything that could have been perceived as a violation of fair housing laws?(Required)
What was the leasing professionals response when asked about the demographic of the community?(Required)
When asked if Service Animals(or Companion Animals) are accepted, how did the leasing professional respond?(Required)
Would the leasing professional benefit from additional fair housing training?(Required)
- Yes
- No
If the answer was yes to the above question, then please describe why you believe the agent could use more training.

Summary
Rate the overall leasing experience With 1 being poor and 5 being great(Required)
Rate the leasing professionals ability to sell the community and its apartments With 1 being poor and 5 being great(Required)
Overall impression of the community With 1 being poor and 5 being great(Required)
Please provide two or more examples of times when the leasing experience was impactful for you(Required)

Telephone Segment