Smart Mystery Shop Report Smart Mystery Shop Property Report Step 1 of 10 0% Company Name(Required) Shop Ordered By(Required) First Last Property Name(Required) Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Telephone SegmentName of Shopper(Required) First Last Person Shopped(Required) First Last Date of call(Required) MM slash DD slash YYYY Time of call(Required) Hours : Minutes AM PM AM/PM Exact Greeting Leasing Professional used(Required)Length of Phone Call (Minutes)(Required) Did Leasing Professional obtain your name?(Required) Yes No Did the Leasing Professional determine any of the following: (Check all that apply)(Required)Size of ApartmentMove-In DatePetsPrice RangeSpecific NeedsReason for MovingDescribe which techniques were applied and why:(Required)Is there any aspect that the Leasing professional could improve on?(Required) Telephone Shop ContinuedPlease rate the Leasing professionals ability to convince you to live there (With 1 being not very likely and 5 being extremely likely)(Required)Please rate the Leasing professional on their ability to set up an appointment to visit the community (With 1 being not very likely and 5 being extremely likely)(Required)Please rate the your overall impression for the phone call(With 1 being not very likely and 5 being extremely likely)(Required)Phone Shop RecordingMax. file size: 300 MB. Community VisitName of Leasing Professional(Required) First Last Date Visited(Required) MM slash DD slash YYYY Time of Visit(Required) Hours : Minutes AM PM AM/PM Was the community: (Check all that apply)(Required)easy to find?well landscaped and trash free?leasing office easy to find?leasing office clean and neat?Please make any comments or suggestions on ways to improve the initial impression of the community:(Required)Did the leasing professional (Check all that apply)(Required)greet you with a smile?stand to greet you?shake your hand?introduce themselves?obtain your name during the greeting?Did the leasing professional offer you refreshments?(Required) Yes No What was the exact greeting the leasing professional used?(Required)In your opinion, was the leasing professional dressed professionally? Can you describe what the leasing professional was wearing?(Required)Rate your initial impression of the leasing professional during the greeting process:(With 1 being not very likely and 5 being extremely likely)(Required) Section BreakDid the Leasing Professional determine if you had any specific needs or preferences?(Required) Yes No Did the Leasing Professional create rapport while attempting to determine your needs?(Required) Yes No Did the leasing professional determine: (Check box if the answer for the below questions are yes)(Required)how you heard about the community?size of apartment?move-in date?number of occupants?pets?Specific preferences?why you are moving?Were the qualifications of renting an apartment discussed at anytime during your visit?(Required) Yes No Did the leasing professional request proper identification before touring?(Required) Yes No Please comment on ways for the leasing professional to improve the qualifying process?(Required)Rate the qualifying process with 1 being poor and 5 being great(Required) DemonstrationDid you view an apartment? (vacant, model, etc)(Required) Yes No If yes, which one?(Required) Model Vacant Virtual Tour Did the leasing professional take control of the tour and lead the conversation?(Required) Yes No Was the leasing professional friendly and knowledgeable about the apartment?(Required) Yes No Did the leasing professional discuss and positively showcase the amenities that the community and apartments had to offer?(Required) Yes No Did the leasing professional show a move-in ready and clean apartment?(Required) Yes No Did the leasing professional postively discuss the management company and on-site personnel?(Required) Yes No Please comment on the quality of the apartment showed or any issues inside the shown apartment:(Required)What specific amenities and descriptive words did the leasing professional use to describe the apartment and community?(Required)Did the leasing professional provide you with any promotional materials or an application?(Required) Yes No What were the leasing professional's strongest points?(Required)What were the leasing professional's weakest points?(Required)Provide a couple specific examples of how the touring process could be improved:(Required)Rate of the leasing professional performance during the touring process With 1 being poor and 5 being great)(Required) ClosingDid the leasing professional attempt to close?(Required) Yes No Were you invited back to the office after the tour?(Required) Yes No Did the leasing professional provide rentals rates and requirements?(Required) Yes No Did the leasing professional attempt any of the following techniques to get you to apply?(Required)Ask to fill out an applicationAsk to hold an apartment for youAsk to hold an apartment for youAsk if you wanted to be added to a waitlistCreate a sense of urgencyAsk for a monetary commitment (deposit)How did the leasing professional respond to your nonacceptance of their attempted close?(Required)Please provide two or more examples of how the leasing professional could improve their closing:(Required)Rate the leasing professional closing ability with 1 being poor and 5 being great(Required)General comments or thoughts about the leasing professionals closing:(Required) Fair Housing SegementDid the leasing professional do or say anything that could have been perceived as a violation of fair housing laws?(Required)What was the leasing professionals response when asked about the demographic of the community?(Required)When asked if Service Animals(or Companion Animals) are accepted, how did the leasing professional respond?(Required)Would the leasing professional benefit from additional fair housing training?(Required) Yes No If the answer was yes to the above question, then please describe why you believe the agent could use more training. SummaryRate the overall leasing experience With 1 being poor and 5 being great(Required)Rate the leasing professionals ability to sell the community and its apartments With 1 being poor and 5 being great(Required)Overall impression of the community With 1 being poor and 5 being great(Required)Please provide two or more examples of times when the leasing experience was impactful for you(Required) Score CardTelephone (out of 100)(Required)Greeting (out of 15)(Required)Qualifying (out of 20)(Required)Demonstration (out of 20)(Required)Closing (out of 30)(Required)Follow up within 24hours (out of 5)(Required)Did you receive a hand written letter within 5 days (out of 5)(Required)Total Score(Required)Upload brochureMax. file size: 300 MB.Follow up correspondenceMax. file size: 300 MB.Photos from your visitMax. file size: 300 MB.Signature(Required)NameThis field is for validation purposes and should be left unchanged. Δ
