Smart Apartments – ILS Mystery Shop Please fill out the ILS Mystery Shop Report for submission. Step 1 of 5 20% Management Company Name Shop Ordered By First Last Property Name Address Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Shopper's Name First Last Leasing Professional To Be Shopped First Last ILS ShopInternet Listing SourceDate Of ILS Inquiry MM slash DD slash YYYY Date Of ILS Response ( if applicable )(Required) MM slash DD slash YYYY Time sent Hours : Minutes AM PM AM/PM Time response was received Hours : Minutes AM PM AM/PM Leasing Professional That Responded To Your Inquiry First Last Which ILS did you use? Company website Apartments.com Other Other source used Was the listing (Check the boxes below if answer is yes) easy to find? clearly listed office hours phone number is listed company website is listed clear images of the community clearly displayed the Fair Housing logo concerns in the listing Concern in the listing Is the Fair Housing logo present? Yes No Is the Resident Criteria present? Yes No Please list one thing that caught your attention in the listing:Please list one thing that the community could improve upon in their listing: Company Website VisitPlease review these items on the company websiteWas the listing (Check the boxes below if answer is yes) easy to find? clearly listed office hours phone number is listed company website is listed clear images of the community clearly displayed the Fair Housing logo concerns in the listing? Concerns in the listing:Is the Fair Housing logo present? Yes No Is the Resident Criteria present? Yes No Please list one thing that caught your attention in the listing:Please list one thing that the community could improve upon in their listing: ILS ShopThe ResponsePlease copy and paste the communities response to the inquiry here:Do you feel that the leasing professional thoroughly answered your questions enticed you to want to visit the community respond in a timely manner List one thing that you liked about their response:List one item that the leasing professional can improve upon in their response:Did the Leasing Professional determine if you had any specific needs or preferences? Yes No Did the Leasing Professional create rapport while attempting to determine your needs in their email response? Yes No Did the leasing professional determine: (Check box if the answer for the below questions are yes) size of apartment? move-in date? number of occupants? pets? specific preferences? why you are moving? We're the qualifications of renting an apartment discussed at anytime during your email exchange? Yes No Did the leasing professional provide you with any promotional materials or an application with their email response? Yes No ClosingPlease rate the Leasing professionals ability to convince you to live thereExcellentPretty goodNeutralNot so greatTerriblePlease rate the Leasing professional on their ability to set up an appointment to visit the communityExcellentPretty goodNeutralNot so greatTerriblePlease rate the your overall impression for the email performanceExcellentPretty goodNeutralNot so greatTerribleDid the leasing professional attempt to book an appointment? Yes No Did the leasing professional provide rentals rates and requirements to apply? Yes No Did the leasing professional attempt any of the following techniques to get you to apply? Ask you to fill out an application Ask to hold an apartment for you Asked if you wanted to be put on a waitlist Create a sense of urgency Ask for monetary commitment (deposit) Share a virtual tour or digital tour General comments or thoughts about the leasing professionals closing in their email correspondence: Score CardInternet Listing Source (ILS)Ease of navigating Company website (out of 5)Please enter a number from 1 to 5.Fair Housing logo present (out of 5)Please enter a number from 1 to 5.Rental Criteria displayed (out of 5)Please enter a number from 1 to 5.Ease of navigating ILS selected (out of 5)Please enter a number from 1 to 5.Fair Housing logo present ILS (out of 5)Please enter a number from 1 to 5.Rental Criteria displayed (out of 5)Please enter a number from 1 to 5.Response within 24 hours (out of 20)Please enter a number from 1 to 20.The Leasing Professional addressed all of my my questions (out of 20)Please enter a number from 1 to 20.Closing - Leasing Professional attempted to make an appointment or to get you to apply (out of 20)Please enter a number from 1 to 20.Closing - Leasing Professional provided virtual tour or other digital touring method (out of 10)Please enter a number from 1 to 10.Total ScoreBrochures / Marketing Collateral Drop files here or Select files Accepted file types: jpg, jpeg, png, pdf, gif, heic, Max. file size: 300 MB. Follow-up Correspondence Drop files here or Select files Accepted file types: jpg, jpeg, png, pdf, gif, heic, Max. file size: 300 MB. The Featured ImageAccepted file types: jpg, png, heic, svg, jpeg, pdf, Max. file size: 300 MB.This photo will be displayed in the final form, but is also used for the main display image.Signature Δ
